Customer Care & FAQ
Find answers to common questions regarding orders, shipping, and our collections.
What is the standard shipping timeframe for international orders?
We offer worldwide shipping via express couriers. Delivery typically takes 2-5 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email.
How do I determine my correct size in Eytys footwear?
Eytys footwear is generally unisex and follows European sizing. Some models, like our signature chunky sneakers, may run slightly large. We recommend checking the specific 'Size Guide' on each product page for precise measurements.
What is your return policy?
You can return your items within 14 days of receiving your order. Products must be in original, unworn condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Which payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and American Express. We also offer alternative payment solutions such as Klarna (in select regions), PayPal, and Apple Pay for a seamless checkout experience.
Are duties and taxes included in the checkout price?
For orders within the European Union, VAT is included. For international orders outside the EU, duties and taxes may be applied by your local customs office upon arrival and are the responsibility of the recipient.
How should I care for my Eytys leather products?
To maintain the quality of your leather shoes or garments, we recommend removing dirt with a soft damp cloth and applying a high-quality leather conditioner regularly. Avoid prolonged exposure to direct heat or heavy rain.